IT Outsourcing for Small
Businesses
Holoweb's affordable IT support services for small business networks include Windows 2008 Server help and
Microsoft Exchange Server
Worldwide Remote Network
Support
Holoweb provides emergency remote computer support to small businesses globally ensuring a smooth and constant flow of business processes.
Nationwide Onsite Technical Support
Holoweb offers onsite technical support for every state and most pin codes in India. Holoweb can typically respond to onsite service requests in less than 24 hours.
Email and Messaging
Consulting and Support
Holoweb can help you build secure and manageable email solutions that support multiple platforms by offering Microsoft Exchange Server 2007 expertise, Exchange Server 2003 consulting, spam filtering and virus protection managed services, wireless messaging support.
24x7 Remote Network
Monitoring Services
With Holoweb's 24x7 remote network monitoring services. Holoweb can help you detect and resolve potential network problems before they disrupt your business.
Help Desk Call Center
Support and Consulting
You can outsource your Help Desk to the support specialists at Holoweb's Technical Response Center or use Holoweb's Help Desk Consulting Services to build or improve your in-house Help Desk.
Virtual Application and Data
Center Hosting
Holoweb's Virtual Server Hosting Service combines a world-class data center, proven virtualization technology, and the support of Holoweb's Microsoft Certified support team to offer small businesses an affordable, fault tolerant, highly secure, and hassle-free hosting solution.
KEY AREAS OF EXPERTISE AT A GLANCE
Directory Services on Windows
Server 2000/2003/2008 and SBS Server 2003/2008
Ø
Implementation of Active
Directory.
Ø
Hardcore troubleshooting and
administration of Active Directory Replication.
Ø
Troubleshooting AD
integrated DNS Issues.
Ø
Managing and troubleshooting
security and group policies.
Ø
Troubleshooting issues
related to operations masters and global catalogue advertizing and replication.
Ø
Troubleshooting inter-domain
and inter-forest Trusts.
Ø
Domain Migrations - Dealing
with issues incurred while migrating domains from NT4 based servers to Windows
Server 2003.
Ø
Domain Upgrades - Upgrading
infrastructure software into Microsoft Windows 2003 Server Enterprise Edition
for deploying many new features and enhanced security mechanism.
Ø
File Replication Services
(FRS).
Ø
Distributed File System
(DFS).
Ø
Domain Renaming Operations
(RENDOM).
Ø
Managing Folder Redirection
and configuring Offline Files Synchronization.
Ø
Maintaining file share &
security permissions at server level.
Ø
Devise strategies for
Disaster Recovery Management, including back up tools such as NT Backup.
Ø
Providing second tier
response, analysis and resolution planning for detected issues and seeking
appropriate resolution of issues.
Ø
Remotely supporting the
servers using Microsoft remote access tools and in person at the local data
centre.
Public Key Infrastructure on
Windows Server 2000/2003/2008 and SBS Server 2003/2008
Ø
Planning and Implementation
of Public key infrastructure in Microsoft active directory networks.
Ø
Installation and
Troubleshooting of Enterprise and Stand-alone Certificate Authorities.
Ø
Troubleshooting issues
related to enrollment of certificated using auto-enrollment, web-enrollment and
manual methods like MMC.
Ø
Troubleshooting issues
related to Applications working on SSL including Secure browsing, RDP over SSL,
Outlook anywhere, Terminal Server Gateway ,VPN Connections, Secure Wireless
networks.
Ø
Planning and Implementing
Disaster and data recovery mechanisms in a PKI environment including
Configuration of Data Recovery and Key Recovery Agents.
Ø
Troubleshooting issues
related to File Encryption Service, Data Protection API and Cryptography
Services.
Terminal Services and
Printing on Windows Server 2000/2003/2008 and SBS Server 2003/2008
Ø
Installation and
Troubleshooting issues related to Terminal Services including Terminal Server
Gateway, Terminal Server Remote Apps, Terminal server Web Access, Terminal
Server Licensing.
Ø
Troubleshooting issues
related to Terminal Server connectivity, Device redirection, Slow performance of
Terminal Servers , Session hangs and disconnects.
Ø
Troubleshooting issues
related Terminal Server Licensing including License Server discovery, Issuance
of Client access license to users and Devices.
Ø
Implementing Session Broker
and Network Load balancing on Terminal Servers.
Ø
Troubleshooting Printing
Sub-system and Print Server Environments which include Windows Printing (Spooler
Service), Printer Publishing in Active Directory, Internet Printing Protocol,
GDI Rendering and Fonts, Spooler crash and Hang issues, Re-directed Printing,
Bi-directional Printing.
Microsoft Networking on
windows Server 2000/2003/2008 and SBS Server 2003/2008
Ø
Configure routing by using
the Routing and Remote Access service.
Ø
Allocate IP addressing by
using DHCP.
Ø
Manage and monitor DHCP.
Ø
Resolve names.
Ø
Resolve host names by using
DNS.
Ø
Manage and monitor DNS.
Ø
Resolve network basic
input/output system (NetBIOS) names by using WINS.
Ø
Secure network traffic by
using IPSec and certificates.
Ø
Configure network access.
Ø
Manage and monitor network
access using network monitoring tools
Ø
Maintaining a Network
Infrastructure
Ø
Using the networking Tab in
Task Manager and the Performance Console
Ø
Monitoring Network Traffic
by Using Netstat
Ø
Using Windows Network
Monitor
Ø
Troubleshooting Internet
Connectivity and Server Services
Ø
Setting up secure networks
using ISA 2004, ISA 2006.
Ø
Configuring, regulating
rules and alerts in ISA for network security
Operating System Core
Components
Ø
Troubleshooting Server Hang
and Crash issues.
Ø
Trouble shooting Memory
Issues, Resource Depletion issues and Slow Performances.
Ø
Troubleshooting issues
Related to Service Control Manager, Microsoft Management Consoles, Remote
Procedure call, Windows Management Instrumentation, COM/DCOM, NTVDM/WOW, Shell
Themes and MUI, Help and Support Service, Windows Installer Service, Task
Scheduler and Application Access Violation.
Ø
Configuring Setup for
Windows 2003/Windows XP and Legacy operating systems from Microsoft.
Ø
Unattended Setup/Sysprep/Remote
Installation Services.
Ø
Troubleshooting Device
Management Technologies.
Ø
Applying Service Packs, Hot
fixes, and Updates.
Ø
Troubleshooting Registry
Issues.
Virtualization Technologies
Ø
Installation and
Troubleshooting issues related to Microsoft Virtualization technologies
including Hyper-V, Virtual Server and Virtual PC
Ø
Installation and Designing
of SCVMM Environments to integrate Virtual Server 2005, Hyper-v and VMWare.
Configuring Virtual Machines to Run Over Shared SAN Drives.
Ø
Management and deployment of
Virtual machines using SCVMM .
Ø
Creating Virtual Machine
templates and Sysprepped Images which can be used for Complete un-Attended
Installation of Desired Operating Systems for lab Environment and , patch
Testing, Application Testing etc.
Ø
Working on issues related to
performance optimization of Virtual and Host machines including Resource
management tools.
Microsoft Exchange 2003/2007
Ø
Secure Exchange Server
2003/2007
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Manage recipients.
Ø
Manage public folders.
Ø
Manage address lists.
Ø
Implement and manage access
to Exchange Server mailboxes for Internet protocol clients.
Ø
Manage client configuration
and connectivity.
Ø
Manage routing.
Ø
Manage mobile devices with
Exchange Server 2003/2007
Ø
Manage data storage and
hardware resources.
Ø
Plan for disaster and
disaster recovery.
Ø
Back up and restore Exchange
Server.
Ø
Perform preventive
maintenance.
Ø
Migrate users from Exchange
Server 5.5 to a separate Exchange Server 2003/2007 organization
Ø
Managing Exchange ActiveSync
with Policies
Ø
Managing Exchange ActiveSync
Users
Ø
Managing an Exchange
ActiveSync Server
Ø
Managing Exchange ActiveSync
Devices
Ø
Integrating Exchange into
company portals and collaboration products
Ø
The ability to deliver
messaging through mobile solutions
Ø
Archiving and regulatory
issues
Ø
Email retention and
Reference Information Storage Systems (RISS)
Ø
Basic Outlook Issues and
synchronization with Exchange Servers
Ø
Configuring Outlook Anywhere
for Providing access to mails When Roaming.
Other Components we work on
Ø
Troubleshooting and
Configuring IIS 6 and 7
Ø
Issues Related to Windows
Updates, HotFix Installation and Service Packs.
Ø
All components included in
SBS Server 2003 and 2008
Ø
All issues related to
Windows XP and Windows Vista Client Operating Systems.
Ø
All issues related to
Microsoft Office 2003/2007